Terms and conditions
1. The owner warrants that the pet(s) are in a fit and healthy condition. It is the owner's responsibility to inform us of any medical conditions your pet may have.
2. All pets coming for Daycare and/or Boarding are required to have current up to date vaccinations, otherwise admission will be refused. In this event you will not be refunded unless the booking is replaced. The customers take full responsibility for ensuring their pet(s) are up to date with all vaccinations required by Pups and Plants. All vaccinations must be valid from date of check-in until check-out. Pets are to be vaccinated against Rabies, Distemper, Hepatitis, Leptospirosis, Parvovirus, Influenza and be up-to-date with their tick and flea treatments. This is for the safety of your pets.
3. You agree to provide full, honest and detailed information in the Booking Form about your dog/s.
4. Whilst every care will be given to pets, Pups and Plants will not be held responsible for any illness, injury, loss or damage to the pet(s) or their belongings, however caused, during their stay. Boarding is entirely at the owner’s risk. By signing this document, you authorize Pups and Plants to take immediate action and seek veterinary care for your animal, regardless of the cause, if we determine this is necessary. Pups and Plants will endeavor to use the Vet that the animal is registered with but if this is not possible or in an Emergency Pups and Plants will determine the Vet who will be used. Pups and Plants will endeavor to contact the owner or the emergency contact via the details you have provided.
5. Pups and Plants are authorized to call your veterinary practice should we need any information regarding your pets’ condition.
6. We do not insure for your pet’s illness or any other medical condition whilst in our care. Any further expenses will be charged to the owner. It is emphasized that our insurance excludes any current or recurrent illness or injury. By signing this agreement, you agree to cover any costs that arise from veterinary treatment, and we reserve the right to charge reasonable transport and time expenses. We may call you from the Vet’s surgery to arrange payment before treatment is commenced.
7. If we find ticks on your pet, we will (where possible) remove them safely with tick removers. If we feel this cannot be achieved, we will contact you or your emergency contact to discuss further treatment options with the assistance of a Vet Practice.
8. You need to provide us with a minimum of 1 emergency contact for the duration of your pets stay. The emergency contact needs to be able to provide your pet with emergency accommodation should a situation arise where we are no longer able to keep them with us, e.g., your pet does not settle and becomes increasingly stressed or becomes ill etc. Please be aware that should we have to pass your pet on to your emergency contact, the full price for the duration booked will still apply and no refund will be given.
9. Any bedding, toys, medication, or personal items supplied by the owner that become damaged/destroyed by the animals or any member of staff, during boarding, are left at the owner’s risk and any veterinary treatment required following such an event will be at the owner’s expense.
10. Pups and Plants will not be held responsible for any loss of belongings. All customers must clearly label their belongings prior to their pets stay.
11. All reasonable efforts will be made to administer oral and topical medication and treatments as directed by the owner, for which there is no charge. However, if veterinary assistance is required it will be at the owner’s expense.
12. When you make a booking request by email, in person, telephone, website or social media, your booking is not confirmed/secure until Pups and Plants have received the agreed payment. We will ask you for full payment at the time of booking, or payment two months in advance prior to the start date of your booking, or 50% deposit and 50% upon check-in. Please reach out to us to make payment or visit the premises during our opening hours. Pups and Plants are not responsible for chasing you, for payment, and if payment is not received at the agreed time, we will cancel your booking. If a booking is cancelled 20 days prior to the check-in date, a full refund applies. If a booking is cancelled less than 20 days prior to the due arrival date, you will not be refunded, instead you will be given instore credit of the amount of the booking. The instore credit will be valid for 3 months. This may not be the whole amount paid or the booking may not be replaced. All cancellation refunds are at the discretion of Pups and Plants. When a booking is made at Pups and Plants, it is for that particular time slot. Bookings and deposits cannot be transferred to future time slots.
13. If you collect your pet early or adjust your booking (less than 20 days) you will still be charged for the original booking, unless the booking is extended, for which you will be charged the extra days fees. Most pet insurance or holiday plans will cover for such eventualities. Please check with your insurer and/or policy document and make sure you have adequate cover in the event of cancellation.
14. Boarding fee’s will be charged at a 24 hour day rate to include the day of arrival & the day of departure. For example if you check-in Monday at 9am and check-out Thursday 7am, Thursday will not be charged. But if you check-out Thursday after 9am, you will be charged an additional half or full daycare. No pets will be released until full and final payment has been received. Short over runs can be paid at the time of collection. Long extensions to boarding must be paid for at the time of request by transfer.
15. Pups and Plants reserve the right to charge extra during peak periods.
16. Pups and Plants have a zero tolerance of any abuse (may this be verbal or physical). You will be asked to leave with immediate effect.
17. You must disclose to us if your pup has any aggressive tendencies either towards humans and/or other animals. If we feel that your pup poses a threat to our staff or other pups, then we reserve the right to refuse admittance your pet. Should your pet become aggressive towards staff during their stay, your emergency contact may be required to give your pet emergency accommodation. Please be aware that should we have to transfer your pet on to yourself or your emergency contact, the full price for the duration booked will still apply and no refund will be given.
Customers or emergency contacts may be asked to remove difficult or dangerous pets from their housing units with immediate effect.
18. Pups and Plants reserve the right to retain any animal, charge for the extra stay until such time as the outstanding account is settled, or to dispose of the animal at a suitable rescue center, if any account becomes overdue or the animal is not collected within 7 days of the due collection date. Any costs involved will be the responsibility of the owner.
19. All customers must adhere to Pups and Plant’s opening hours - Monday – Sunday : 8am-8pm
Any out of hours arrivals and departures can be made with prior arrangement at our discretion. This will incur an additional fee.
20. In the event of a delay in collection, notification must be given at the earliest opportunity and Pups and Plants reserves the right to refuse the extension.
21. There is free parking for drop off and collection of your pet. Pups and Plants will not be held responsible for any damage incurred to vehicles whilst in the car park.
22. Please note that your pet is your responsibility until a member of staff has taken them from you following the check-in process at reception.
All pets must be restraint on a suitable secure lead or harness. Please note this is the customers responsibility to make sure all collars, leads & harness’ are fitted correctly.
23. Should we feel it necessary to separate the pets, we will do so for the pet’s best interest, and an additional fee will be applied. No pets will be released until full and final payment has been received.
24. Pups and Plants reserves the right to change boarding/service fees at any time. Prices are subject to change without notice.
25. Please note you are on CCTV as soon as you enter our facility.
26. Please note no recording or photographs of our site and staff are permitted at any time. You will be asked to stop and remove any photo’s/footage with immediate effect.
27. Pups and Plants reserves the right to add, change or vary these terms & conditions at any time with no notice. By singing these Terms & Conditions you are also consenting to these terms in any sister facility.